Pyhähippu Ltd. complies with the following terms regarding ordering the accommodation services, reservations, and cancellations of ordered services. These terms and conditions will be binding on both parties when the customer has made the reservation. The person making the reservation must be of legal age.
The person making the reservation needs to be at least 18 years old. If part of the group is under 18, they should have written permission from parents, unless they are accompanied with their family members.
Deposit and payment
The booking is confirmed when deposit, which is 30% of total rent, and the booking fee 15 euros has been paid by the due date. Due date of the deposit is 2 weeks from the time of reservation. Rest of the payment must be paid 45 days before the beginning of rental period. If booking is made when there is less than 45 days to the beginning of rental period, there will be only one invoice and it has to be paid immediately. The customer will receive a booking confirmation and a map with the invoice. The customer is responsible of the bank expenses and it should not be taken from the payment of the accommodation.
The customer is responsible for receiving an invoice and booking terms and conditions when making a reservation online. The reservation system will send a confirmation e-mail to the e-mail address the customer provided when registering. The staff of Pyhähippu Ltd. will not send the customer invoices, confirmations, etc., but the customer may print them from the reservation system.
Online reservation payment
At the time of reservation, customer can choose from 2 methods of payment:
• online banking,
Deposit is paid immediately through online banking and rest of the payment will be paid 45 days before the start of rental period. Final payment details will be sent to email.
• credit card,
Deposit is paid immediately with credit card and rest of the payment will be paid 45 days before the start of rental period. Final payment details will be sent to email.
Or whole amount can be paid with credit card immediately.
If there is less than 45 days to the start of rental period, the system will make only one invoice for the whole amount to be paid immediately with credit card or through online banking.
Online reservation confirmation
If the reservation is paid (in whole or partly) when making the reservation, the customer must ensure that after the payment, is returned to the confirmation page of the Pyhähippu Ltd reservation system. If the customer is not returned to the website of the vendor after payment, the reservation was not made and the reservation system will not send an e-mail confirmation about the reservation. Pyhähippu Ltd is not responsible for failed reservation, but the customer should contact the vendor immediately to remedy the situation.
All cancellations must be made by e-mail or by post to Pyhähippu Ltd. Cancellation goes into effect when the information of the cancellation has arrived to Pyhähippu Ltd. If the client is able to show the cancellation has been sent at the right time, Pyhähippu Ltd accepts the cancellation even the cancellation would be late or would not appear at all. If the cancellation is made at least 45 days before the start of the rental period, the deposit will be refunded reduced by 10% + 15euros cancellation fee. If the cancellation is made less than 45 days before the rental period, the total rent will be charged. If Pyhähippu Ltd is able to re-rent the cottage for the same period, the deposit will be refunded reduced by 10% + 15 euros cancellation fee. In case of serious illness, accident or death of the client or his/her immediate relatives before the rental period the deposit will be refunded reduced by 10% + 15 euros cancellation fee. In such a case a doctor's certificate or equivalent is required. In case of serious illness, accident or death of the client or his/her immediate relatives during stay, the rent will be returned only if Pyhähippu Ltd is able to re-rent the cottage. In case the client decides to change the accommodation or the rental period, it is considered as a cancellation and a new booking.
In case of force majeure, Pyhähippu Ltd is entitled to cancel the booking. The deposit will be refunded on the whole. If the deposit or final payment is not paid by the due date, Pyhähippu is entitled to cancel the booking.
Check in and –out, cottage keys and stay
The cottage is at client's use from 16.00 pm on the day of arrival until 12.00 am on the departure day. The key to the cottage has to be picked up from Pyhähippu office, which is located in Kultakeronkatu 4 (in the same building with supermarket). If arrival is outside the opening hours, please definitely contact us before 16.00 pm on arrival day (phone +358 16 882 820).When leaving the cottage at the departure day, the keys have to be returned to Pyhähippu office (or alternatively to a mailbox outside Pyhähippu office, incase office is closed at the time of departure). If any keys are lost, there will be an extra payment starting from 150 euros.
As many persons as agreed in the booking confirmation may occupy the cottage. If there will be night guests, it has to be agreed beforehand with Pyhähippu Ltd. Using tents and caravans on the site of the cottage is strongly forbidden. The client is bound to compensate all the damage that is caused to the cottage or movable in the cottage. If the damage is caused of an underage, his or her parents or any adults involved are responsible. In case there is any feedback of complaint relating to the condition or equipment of the cottage, it needs to be reported to Pyhähippu Ltd at the time of rental period. Complaints sent afterwards will not be considered.
In case the client is causing disturbance or dangerous situation and will not change behavior after a warning, Pyhähippu Ltd has the right to cancel the reservation immediately. In this case there is no refund.
Pyhähippu Ltd is not liable for any inconveniences or expenses caused by natural conditions, insects, moles, unexpected weather changes, construction in neighboring plots of land or problems caused by a third party (such as disruptions in the supply of water, electricity, or the TV network).
The accommodation rent does not include final cleaning and bed linen unless it is separately mentioned on the invoice. The client has to clean the cottage during the rental period and on departure unless final cleaning is agreed and paid for. If the cottage is not cleaned, the client will be invoiced afterwards. The client may bring own bedding along or rent them from Pyhähippu (starting from 11 euros / person). The rental includes two rolls of toilet and one roll of kitchen paper. If more is needed, the client is responsible to buy them. Smoking is strictly forbidden inside all cottages.
When brining pets, check if pets are allowed in the cottage you have booked. Charge is 30euros/unit for having pets in the cottages.
Pyhähippu Ltd reserves the right to changes. The prices include value added tax (VAT) according to the current legislation.
tel. +358 16 882 820